Refund policy

Return and Refund Policy

Last updated: June 2026

At INKORA, each product is made to order specifically for your purchase in order to reduce waste and overproduction.

Returns for Defective Products or Errors

We accept returns, replacements or refunds in the following cases:

Defective product;
Printing or manufacturing error;
Product damaged during transport;
Product received differs from the one ordered.

Any request must be made within 14 days of receiving your order.

To submit a request, please contact us at:

📧 inkora.sf@free.fr

Please provide:

your order number;
a description of the issue encountered;
clear photographs of the product concerned.

After verification, we will, depending on the circumstances, replace the product or issue a refund.

Right of Withdrawal (European Union Customers)

In accordance with European legislation, consumers residing in the European Union have a period of 14 days from receipt of their order to exercise their right of withdrawal, without having to provide a reason.

To exercise this right, you may:

contact us at inkora.sf@free.fr;
or use the electronic withdrawal procedure available through your customer account when such a procedure is provided.

The product must be returned in its original condition, unused and, where possible, in its original packaging.

Direct return shipping costs remain the responsibility of the customer, except where the product is defective, non-compliant or delivered incorrectly.

Exceptions to the Right of Withdrawal

In accordance with Article 16 of European Directive 2011/83/EU, the right of withdrawal does not apply to products made according to the consumer's specifications or clearly personalized.

Where this exception applies, this will be indicated on the product page concerned.

Made-to-Order Products

Most of our products are made only after your order has been confirmed.

In the event of an incorrect size or model selection, we invite you to contact us. Each request will be reviewed individually in accordance with the applicable regulations.

Refunds

When your request is accepted, we will proceed with:

replacement of the product;
or a full or partial refund depending on the circumstances.

In the event of a valid exercise of the right of withdrawal, the refund will be issued within a maximum period of 14 days from receipt of your request or proof of return shipment, in accordance with the applicable legal provisions.

The refund will be made using the same payment method as the one used for the purchase, unless otherwise agreed.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Lost Parcels

If your parcel is declared lost by the carrier, we will, depending on the circumstances, arrange a new shipment or issue a refund.

Non-Returnable Items

For hygiene reasons or where provided by law, certain items cannot be returned, except in cases of manufacturing defects, an error on our part or non-conformity.